Refund policy

We love to see you happy with the LucyBrook products you purchase. We understand that sometimes items may not meet your expectations or fit as anticipated, and we're here to make the return process as smooth and convenient as possible for you. With our return policy, we aim to provide you with the confidence to shop at LucyBrook and also ensure the quality and affordability of our products.

We take great pride in the quality of our products. If you however receive an item that is damaged or defective, please reach out as soon as possible to our customer service team so that we can make it right. Your satisfaction is our top priority!

Returns must be postmarked within 30 days of delivery to qualify for Store Credit or an Exchange. Items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed. Returns postmarked after 30 days or that are not in original condition will not be accepted. Returns will be accepted at a flat rate shipping cost of $7.00 (US) for Store Credit.